Project Manager – Customer Experience (CX) / Contact Centre Transformation
Contract | Hybrid Working
We are seeking a hands-on Project Manager to lead end-to-end delivery of Customer Experience (CX) transformation initiatives, with a strong focus on contact centre, omnichannel, chatbot, and IVR solutions.
This is a delivery-focused role where you will drive projects from initiation through to completion, working across business, product, technology, and operations teams.
Key Responsibilities:
* Lead end-to-end project delivery across CX and customer service transformation programmes
* Manage project plans, RAID logs, dependencies, and stakeholder communications
* Drive requirements discovery and translate business needs into deliverables
* Coordinate cross-functional teams to deliver omnichannel and digital customer solutions
* Support governance, reporting, and stakeholder alignment
Key Skills & Experience:
* Strong Project Manager / Delivery Manager background
* Proven experience in customer experience, customer service, or contact centre environments
* Exposure to chatbots, virtual assistants, IVR, or digital channels
* Experience delivering omnichannel or contact centre transformation projects
* Strong stakeholder management, planning, and delivery ownership skills
Desirable:
* Experience in digital transformation / service operations
* Background in consulting or large-scale delivery environments
This is an excellent opportunity to join a high-impact transformation programme, delivering tangible improvements to customer journeys and service operations.
Apply now to be considered