Overview
Customer Service Advisor role at TieTalent
Part Time Position
Location: Oswestry Branch
Salary: £17,117 per annum
Contract: Permanent
Hours: 25 hours per week (09:00 – 14:00, Monday to Friday; 09:30 – 12:30 Saturday)
Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting you.
As a Customer Service Advisor at our Oswestry Branch, you will ensure our customers' needs are at the forefront of your day every step of the way. You will have genuine conversations in customer-focused meetings and provide solutions to their individual needs.
Responsibilities
* To be the face of the West Brom
* Deliver excellent customer service every time
* Identify and provide solutions to customers’ needs
* Provide solutions to individual customers’ needs
* Cash and cheque handling
* Support with customer queries around mortgages and savings
* Support with local community projects
What you will bring to the role
* Friendly with excellent communication skills. Ability to build rapport and relationships with customers
* Exceptional customer service experience with a genuine interest in customers & their needs
* Driving enthusiasm within a team
* Ability to contribute toward a controlled and secure branch, ensuring errors are kept to a minimum and attention to detail
We value a diverse range of skills and experiences. Even if you don't meet every single requirement, we encourage you to apply.
What’s in it for you
* Development opportunities with a focus on internal promotion
* Holiday allowance starting at 25 days plus bank holidays; option to buy or sell up to 5 days per year
* 2 paid volunteering days per year
* Pension scheme starting with employer contribution; employer matches contributions up to 10.6%
* Enhanced family-friendly leave options and paid fertility treatment, neonatal and pregnancy loss leave
* Life assurance at 4 times your salary
* Yearly performance-related pay and pay reviews
* Private medical insurance with optional family coverage
* Salary sacrifice Electric/Hybrid Car Scheme
* Perkbox access for perks, discounts, wellbeing tools, and more
* Flexible working options and wellbeing support
Why choose the West Brom?
We’ve been named one of The Sunday Times Best Places to Work and value a warm, inclusive and supportive culture. We want you to belong, feel well, grow, and build a career that works for you. We are a Disability Confident Leader and encourage applications from disabled people and those from diverse backgrounds. We will adjust the recruitment journey and offer a guaranteed interview to disabled applicants who meet requirements. If you need support with applying, get in touch.
Do it today and click apply!
Head Office: 2 Providence Place, West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. The West Brom is a trading name of West Bromwich Building Society.
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