OBJECTIVES:
1. To ensure that Health & Safety procedures are adhered to at all times
2. To ensure that all work completed is accurately charged in accordance with customer contracts
3. To assist in raising purchase orders and maintaining records as required
RESPONSIBILITIES:
1. To answer all inbound calls in a polite and professional manner logging the details accurately in Salesforce.com
2. To build strong relationships with both external and internal customers
3. To ensure prompt resolution of complaints with a strong focus on customer retention
4. To assist credit control with outstanding debts by way of query resolution
5. Understand the daily driver debrief process and deal with any issues raised maintaining records of actions in Salesforce.com
6. To fulfil Health and Safety responsibilities by ensuring that all work undertaken is in accordance with the company's Health & Safety policies and procedures and any relevant legislation
7. To undertake any other such duties as may reasonably be required within the Service Centre
8. To undertake any training and development as required
9. To support the Administration Cooordinator in ad hoc projects.