Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. We're looking for a Service Manager to proactively manage and strengthen relationships with our strategic partners ensuring high satisfaction, long-term loyalty, and continued investment. Please note, this role is fixed term for a period of 12 months to cover maternity leave. You'll act as a key point of contact for partner queries and escalations, working closely with internal teams to drive timely resolutions and service improvements. With a strong focus on reducing churn, increasing engagement, and adding value, you'll play a vital role in supporting partner success and contributing to overall business growth. What You'll Be Doing Build and maintain strong relationships with strategic partners to drive satisfaction, retention, and long-term loyalty. Act as the primary point of contact for partner queries, issues, and escalations, ensuring timely resolution in collaboration with internal teams. Identify growth opportunities within partner accounts and refer qualified leads to the Sales team. Stay informed on product updates and industry trends to provide tailored, value-driven advice to partners. Lead regular partner meetings and service reviews, both remotely and on-site, to assess performance and identify improvements. Support at-risk partners with high-touch service, including the creation and management of Service Improvement Plans. Ensure accurate partner records in internal systems and contribute to continuous improvement through feedback and collaboration. Represent the business at industry events and maintain a strong understanding of our services and the wider cloud and telecoms landscape. Your Experience Committed to delivering excellent customer experiences and building strong partner relationships. Highly responsive with a strong sense of urgency and accountability. Adaptable to changing partner needs and shifting priorities. Solution-focused, prioritising effective issue resolution within budget. Strong listening and problem-solving skills, collaborating effectively with technical teams. Clear and confident communicator who contributes positively across the organisation. Eager to learn and stay updated on relevant technologies to support partners and the business. What's in it for you? Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.