JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.
Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.
Key tasks
* Maintain and repair equipment as and when directed by the Operations Team
* Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
* Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
* Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
* Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
* Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
* Maintain technical and system updates and releases as required
* Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
* Support growth generation by submitting lead opportunities
Service Delivery
* Maintain our reputation within the industry by demonstrating excellent customer service practices, acting responsively to the needs of the customer with the aim of delivering customer satisfaction
* Manage on-site customer queries in a fair and courteous manner
* Handle any challenging situations with customers in a professional and courteous manner at all times.
* Be responsive and cooperative and achieve the required tasks set
Managing Health & Safety
* To carry out all activities with proper regard for personal safety and the safety of colleagues and customers by ensuring adherence and reasonable care of H&S regulations and procedures at all times
* Report identified risks in line with H&S procedures
* Attend H&S training and briefings on a regular basis
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position.
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
* Background in mechanical and electrical work
* Proficient level of computer skills
* Good communication skills, both verbally and written
Experience (what you have done)
* Experience of maintaining and servicing commercial
* Skilled in repairing and servicing commercial dishwashers and glass cleaning machines.
* Experience of managing challenging situations in a customer-facing role
* Experience of identifying selling opportunities in order to generate sales leads.
(the way you think and act)
* Aptitude for practical work
* Talent for solving problems
* Good communication and customer service skills
* Resourceful, with the ability to work independently
Qualifications
* We will need you to have a full UK diving licence as the role involves UK travel.
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