Role: Event Housing Manager
Location: Remote (occasional onsite presence in Feltham)
The Event Housing Manager plays a pivotal role in managing all aspects of housing and accommodations for our events, ensuring a comfortable and convenient experience for attendees. This position requires exceptional organizational skills, attention to detail, and the ability to coordinate lodging logistics for large-scale events. The Event Housing Manager will work closely with event planners, hotels, and attendees to secure and manage lodging arrangements.
Key Responsibilities:
Housing Logistics:
* Design housing requirements, including room blocks, rates, and special requests.
* Research and select suitable hotels and accommodations near event venues.
* Negotiate contracts with hotels, securing favorable terms and rates for event attendees.
Reservations and Booking:
* Create and manage housing reservation systems or platforms for attendees to book accommodations.
* Assist attendees with reservations, changes, and special requests related to their lodging.
* Monitor and manage room blocks, ensuring proper utilization and minimizing attrition.
Communication and Customer Service:
* Serve as the main point of contact for attendees with housing-related inquiries.
* Provide timely and courteous responses to housing questions and issues via email or phone.
* Assist attendees in resolving housing-related concerns and ensuring their comfort during their stay.
Rooming List Management:
* Maintain accurate rooming lists and share them with hotels and event planners as needed.
* Manage hotels and their room blocks to ensure room assignments align with attendees' preferences and event needs.
* Address any rooming list discrepancies promptly.
Billing and Financial Management:
* Oversee billing and payment processes related to housing reservations.
* Reconcile housing revenue and expenses, ensuring accurate financial records.
* Collaborate with finance and accounting teams to address any billing discrepancies.
On-Site Support:
* Provide on-site support during events, assisting attendees with check-in/check-out processes and addressing housing-related issues.
* Liaise with hotels to resolve any on-site concerns and ensure a seamless experience for attendees.
Qualifications:
* Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
* Proven experience in housing coordination, hotel management, or event logistics.
* Strong negotiation and contract management skills.
* Excellent attention to detail and organizational abilities.
* Outstanding communication and interpersonal skills.
* Ability to handle high-pressure situations and meet tight deadlines.
* Proficiency in Microsoft Office Suite and housing management software.
* Ability to work flexible hours, including evenings and weekends, as needed for events.
How to apply?
Send a CV to kacey.norris@experis.co.uk