Location: Abingdon
Salary £30,000 - £35,000
We are looking for a 2 nd Line IT support Engineer to work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customers issues efficiently.
Responsibilities:
Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
Escalate complex issues to 3rd line engineers or external vendors when required
Identify recurring problems and devise sustainable preventative measures
Install and configure new IT equipment following technical specifications
Offer hands-on support and training to upskill team members
Keep customers informed of progress and set expectations
Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
Take ownership for obtaining information required to diagnose and resolve more complex problems
Engage with third parties to jointly resolve in-depth product issues
Skills Required:
2-4 years second line experience
Excellent communication skills, both written and verbal
Demonstrated analytical, diagnostic, and troubleshooting skills
Shows initiative and acts independently to resolve problems
Ability to provide great customer service in a fast-paced environment
Desktop Support both MAC and Microsoft
MS Active Directory, PowerShell, Windows Server & Hyper-V
Office 365 & Exchange Server Exposure
Backup and Recovery Understanding
Windows Desktop and Application Support
LAN/WAN (routers, switches, firewall)
Microsoft Azure knowledge
Network troubleshooting
Watchguard firewall maintenance
Windows, VMware, SBS Server, Storage Technologies
Benefits:
21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Pension Scheme
Free On-Site Parking
Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process
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