CRM Manager (HubSpot Specialist)
Location: Watford (Hybrid)
Salary: £55,000 – £60,000 base
What’s on Offer
* Hybrid working in Watford
* Opportunity to shape and own the CRM function in a growing business
* Collaborative, innovative, and supportive culture
* Career progression as the company scales
About the Business
A fast-growing, forward-thinking technology business delivering innovative solutions to a diverse client base. With a strong focus on digital transformation are scaling, we are looking for a CRM Manager with deep HubSpot expertise to take ownership of their CRM strategy and drive alignment across Sales, Marketing, and Software teams.
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The Role
The CRM Manager will be responsible for managing, optimising, and evolving our HubSpot ecosystem to support revenue growth, customer engagement, and operational efficiency. This is a highly collaborative role, working closely with Sales, Marketing, and Software teams to ensure CRM is fully embedded across the business.
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Key Responsibilities
* Own and manage the HubSpot CRM platform, ensuring it is optimised for performance, usability, and scalability
* Work closely with Sales teams to improve pipeline visibility, forecasting, and sales processes
* Partner with Marketing to enhance lead generation, nurturing workflows, and campaign tracking
* Collaborate with Software/Tech teams to integrate HubSpot with internal systems and third-party tools
* Build and maintain dashboards and reports to provide actionable business insights
* Drive automation and process improvements across the customer lifecycle
* Ensure data integrity, governance, and best practice CRM usage across the organisation
* Act as the internal HubSpot expert, providing training and ongoing support to users
* Identify and implement new features, tools, and innovations within HubSpot
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Key Requirements
* Proven experience as a CRM Manager or similar role
* Strong, hands-on expertise in HubSpot (essential)
* Experience working cross-functionally with Sales, Marketing, and Technical/Software teams
* Strong understanding of CRM strategy, data management, and customer lifecycle
* Experience with CRM integrations, automation workflows, and reporting
* Analytical mindset with the ability to turn data into actionable insights
* Excellent stakeholder management and communication skills
* Comfortable working in a fast-paced, scaling environment
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Desirable
* HubSpot certifications
* Experience in a technology or SaaS business
* Familiarity with APIs, integrations, or working alongside development teams
Interested? Apply Today!
We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is zoe@thechannelrecruiter.co.uk she will be happy to action your requests
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