Supporting the work of the Jeweller since 2006
Design Administrator
Design Administrator
JewelCast
Jewellery Quarter, Birmingham
Salary: Competitive depending on experience
Deadline: 3rd April 2026
JewelCast is a leading precious metal casting company and end-to-end jewellery manufacturer, proudly based in the heart of Birminghams historic Jewellery Quarter.
We provide a comprehensive range of in-house services, including CAD design, 3D printing, and mould cutting, complemented by fully bespoke stone setting and expert finishing.
We support our customers with projects from initial concept through to final production, ensuring exceptional quality at every stage.
Our site features modern facilities and state-of-the-art equipment across all departments. We continually invest in the latest technology to enhance efficiency, precision, and craftsmanship - enabling us to deliver outstanding service and results for our customers.
About the role
We are expanding our CAD design team and are seeking a highly organised and customer-focused Design Administrator to support the day-to-day running of the department.
This is a key role requiring strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.
A background in jewellery is advantageous but not essential - full training will be provided.
Main responsibilities
1. Prepare and send estimates for new CAD design orders and respond to email enquiries.
2. Process new CAD design orders received via email and post.
3. Communicate with customers by phone and email regarding enquiries and ongoing orders.
4. Create and maintain organised digital order folders and correspondence records.
5. Photograph and document customer items (including gemstones and jewellery) and carry out quality control checks upon receipt.
6. Log received items on our bespoke order processing system and allocate to an order.
7. Liaise with internal departments when orders involve multiple processes.
8. Track orders from entry through to completion, ensuring lead times are met.
Requirements
9. Excellent customer services skills.
10. Strong organisational and time management abilities.
11. High attention to detail with the ability to multitask effectively.
12. Ability to work under pressure and meet deadlines.
13. Confident computer skills (training on company systems provided).
14. Professional and courteous communication skills via phone and email.
15. Proactive, supportive and positive attitude with a willingness to assist where needed.
16. IInterest in or knowledge of jewellery manufacturing and/or retail (desirable).
What we offer
17. Competitive salary based on experience
18. Flexible working hours
19. In-house service discounts
20. Training and skills development opportunities
21. Company pension
22. 25 days holiday and 1 extra day holiday for your birthday
23. Simply Health Plan
24. Annual staff events/parties
How to apply