If you have great administration and customer service skills, this could be a perfect role for you!
As our Client Care Administrator, you will be part of our Client Care Team and deal with a variety of administration tasks, as well as inbound and outbound calls. You will play a vital role in our clients onboarding and sales process.
Fantastic bonus potential - OTE £5,500 per year.
About You
* Passionate about providing amazing customer service.
* Proud of the work and service you deliver.
* A team player.
* Hard working and take pride in all you do.
* Enthusiastic and hardworking.
Responsibilities
* Manage centralised sales team inbox for the team, dealing with a variety of queries while ensuring that emails are dealt within agreed service levels by responding or redirecting to the correct team/individual.
* Load leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels.
* Liaise with our partnered agents via email and phone regarding their leads and clients, providing updates and assisting with any queries.
* Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
* Make outbound calls to chase and assist clients with their initial documentation and take initial payment from our clients at the initial stage of their transaction.
* Make outbound calls contacting estate agents for sales memorandums.
* Work closely with our sales executives to ensure our clients journey from initial contact is streamlined and of high quality customer service.
* Collaborate with other teams and departments to deal with client queries.
* Set up and update our systems for new partnered agents and their team.
* Produce and assist with report making.
* Work as a team to meet team and company targets, as well as meeting individual targets daily.
* Develop a strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
* Develop objection handling skills to assist with client queries.
Skills and Experience
* Customer service experience.
* Experience in working to and exceeding targets.
* Knowledge of Microsoft programs – Word, Excel, PowerPoint.
* Experience in multi‑tasking by completing various tasks in a fast‑paced environment.
* Excellent telephone manner with the ability to build relationships.
* Excellent written and verbal communication skills.
* A team player with a ‘can do’ attitude.
Working Hours
Standard working hours 9:00 – 17:30 Monday to Friday. Please note you will be required to work a 10:30 – 19:00 shift a week and also add one Saturday 9:00 – 15:00 per month (paid in addition to salary).
We welcome applications from all suitably qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
If you have a disability and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you in the application process, assessments (if required) and interview. Any disability related information you disclose to us for this purpose will not be used to determine your capability for the role, but purely for the purpose of making reasonable adjustments during the recruitment process.
If you require this job advertisement in a different format, additional support with your application, or need to discuss any reasonable adjustments please contact HR@simplypropertylawyers.co.uk.
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