Join Suncorp Group and Make a Real Difference in People’s Lives!
Are you passionate about helping people overcome life’s toughest challenges? At Suncorp Group, we empower our team to provide compassionate support to individuals during some of their most difficult times. We’re currently looking for dedicated Claims Advisors based in Newcastle to join us—with a flexible hybrid working model after training.
Why Join Suncorp?
1. Make a Tangible Impact: Help individuals suffering personal and psychological injuries get their lives back on track. Your work will truly make a difference.
2. Flexible Work Model: Enjoy the best of both worlds with our hybrid work approach—including a 9-day fortnight—to support your work-life balance.
3. Career Growth: This role offers strong development opportunities within a supportive, collaborative environment.
What You’ll Be Doing
4. Managing Personal Injury Commercial Claims, ensuring workers receive the entitlements they deserve.
5. Reviewing medical, financial, and rehabilitation reports to make thorough and accurate claim assessments.
6. Applying cost-effective strategies while prioritising the well-being of injured workers.
7. Collaborating with internal teams and external partners to provide proactive, timely case management.
8. Delivering exceptional customer service to injured workers, employers, and legislative bodies.
What We’re Looking For
9. Relevant Experience: Whether you come from Workers Compensation claims, portfolio management, or call centre operations, your expertise matters. A psychology background is highly desirable.
10. Team-Oriented: Be part of a strong, supportive team focused on delivering excellent customer service.
11. Strong Communicator: Exceptional listening and communication skills to build rapport and handle a high-volume workload with empathy.
12. Negotiation & Resilience: Ability to navigate complex information, negotiate effectively, and manage sensitive cases with resilience.
13. Bonus: Allied Health or Psychology experience will set you apart.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer:
14. Salary: Competitive Annual Salary + Performance Based Incentives
15. Leave Benefits – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
16. Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
17. Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
18. Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
19. Reward & recognition programs: We celebrate your hard work and achievements!
20. Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
21. Reputable Employer – National, trusted company with an inclusive and diverse workplace.
22. Community Engagement – Involvement in Charity events like Spirit to Cure.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
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