Pathology Assistant Operations Coordinator
The purpose of this role is to provide comprehensive support within the Pathology department, ensuring the smooth operation of services and the delivery of an excellent patient experience. The post holder will support Pathology Operations Coordinators (including Allied Health Professionals and Clinical Scientists).
Key responsibilities include the production of cellular pathology patient reports in a timely manner in keeping with cancer patient pathways, including managing clinical correspondence using dictation, handling telephone queries, email queries and supporting the efficient flow of information between clinicians, and administrative teams. Providing urgent turnaround of patient samples to external agencies for vital patient treatment pathways following cancer diagnosis. Have the ability to ensure compliance with UK regulatory standards. Escalate urgent results as instructed to Public Health Wales and UKHSA. Flexibility to work across the Division is required in response to service needs.
Main duties of the job
Provide administrative support to consultants, visiting consultants, Allied Health Professionals and the Laboratory manager. Manage incoming correspondence and generic departmental administration (post, calls, and emails) ensuring timely action, appropriate circulation. To answer the departmental telephone calls in a courteous and professional manner within agreed standards.
Maintain accurate patient records on numerous pathology systems, including the typing of patient cancer reports, updating clinical coding, ensuring data is accurate due to the limitations of the systems. Maintain accurate patient records on EPR, including scanning. Support production, accuracy, and distribution of medical reports including histology, cytology and molecular work; ensure patient reports are checked and authorised correctly in line with the UK's SNOMED codes ensuring that cancer reports are received by the Trust's cancer MDT teams, essential for cancer patients to be discussed at the relevant disciplinary MDT. Provide administrative support to the breast MDT incorporating Wye Valley NHS Trust and Worcestershire Royal Hospital. Packing up and sending out slides and blocks requested from the Department, maintaining accurate records of such slides and blocks sent away and received.
Liaison with external departments to organise rapid paraffins and frozen sections. Responsible for familial genetic samples to be retrieved and sent to the Regional Genetic Laboratories.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.
More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.
Job responsibilities
For more information about the role and responsibilities please see the attached job description and person specification.
Person Specification
Education & Qualifications
* RSA stage 3 or equivalent Medical Typewriting/Word Processing skills
* GCSE in English and Mathematics or equivalent
Skills, Knowledge & Abilities
* Ability to effectively communicate both verbally and in writing to a wide range of people
* Ability to provide cover to the Pathology Operations Coordinators
* Ability to organise, prioritise and manage workload
* Ability to meet tight time schedules and deadlines
* Ability to use and manipulate artificial intelligence packages for use in preparing letters and referral reports
* Medical terminology
* Understanding of Health Records
Experience
* Experience working in an administrative role
* Working under pressure
* Audio-typing
* NHS Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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