Contracts Administrator
Would you like to be part of Vital Energi’s 5-year Strategy of Growth?
The Opportunity
Our Metering & Billing team currently manage the energy billing for core utilities including Heat, Electricity and Water for over 35,000 customers. As a result of successful company growth, we are looking for a Contracts Administrator to join us to support the delivery of our Metering & Billing contracts based at our Head Office in Blackburn.
The Role
Reporting to the Billing Team Leader you will be responsible for:
* Issuing of final, monthly, and quarterly credit bills and credit billing reminders for assigned contracts ensuring that the correct business processes are followed at all times.
* Issuing and accurate reporting of additional bills to ensure additional revenue is recorded.
* Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, telephone, and email within agreed SLA’s.
* Processing bill payments and providing customers with their preferred method of payments.
* Monthly calls with clients to discuss updates / issues / progress.
* Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting.
* Daily management of direct debit requests including set up, verifications and amendments of direct debit mandates and preparation of direct debit collection files.
* Liaising with senior co-ordinators to support the mobilisation of new contract awards and the onboarding of new customers.
* Administration tasks in relation to new customer account requests (issuing welcome packs / letters).
* Dealing with escalated customer dissatisfaction / complaints / client billing enquiries with a Right First-Time approach.
* Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
* Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
* Ensuring that the company credit management system is updated with all communication and is the single source of information.
* Ad hoc administration duties as and when required.
The Person
Skills/Experience
* Previous experience working within a customer service facing role.
* GCSE (Grades A-C/5 above) in Maths and English.
* Knowledge & experience of working with electronic customer service systems.
* Previous Billing / Invoicing experience is desirable.
Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful. Thank you for your interest in Vital Energi.
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.
Only applicants who are legally entitled to work in the UK and are currently resident in the UK are invited to apply.
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