Business Rates Client Engagement Support
Join to apply for the Business Rates Client Engagement Support role at WSP
Business Rates Client Engagement Support
2 weeks ago Be among the first 25 applicants
Join to apply for the Business Rates Client Engagement Support role at WSP
Job Description
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
Job Description
What if you could do the kind of work the world needs?
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
A Little More About Your Role…
The purpose of your role is to provide senior level support for a number of client-facing teams within the business. This will be involve co-ordination between our team of Client Liaisons, Client Account Directors and the clients themselves.
In more detail, your role will include:
* Ensuring that our clients are kept informed of ongoing matters.
* Supporting with the set-up of new clients on relevant systems.
* Supporting the Client Liaison team with tasks which ensure the delivery of a high level of service to our clients.
* Working as part of the national Checks team (two team members based in London) to take responsibility for the submission of Checks and handling any queries from the Valuation Office Agency for our Northern team.
Your role will require a high level of co-ordination and a good attention to detail.
You will also be required to work with team members to understand the systems used, and making our processes future-proof, in line with both client and VOA (Valuation Office Agency) requirements.
What We Will Be Looking For You To Demonstrate…
* Ideally with some knowledge and experience of Business Rates, although not essential.
* Co-ordination skills: strong organisational and problem-solving skills, with the ability to influence key team members at all levels of the business.
* Relationship Building: Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels, internally and externally.
* Flexibility and Adaptability: Thrives in a fast-paced and changing environment, with the ability to adapt to evolving business priorities and client requirements.
* Understanding client requirements and ensuring service delivery.
* Maintaining in-house property records with client and portfolio information.
* Producing regular reports as required.
* Being willing to travel and attend client meetings as required.
* IT Proficiency: Proficient in MS Office suite (Word, Excel, PowerPoint) and wider systems for pipeline management and reporting.
Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.
Imagine a better future for you and a better future for us all.
Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world.
With us, you can. Apply today.
About Us
We are one of the world’s leading engineering and professional services firms. Our 69,300 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
WHAT’S IN IT FOR YOU?
Work-life balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Diversity
We welcome applicants with diverse backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Med24 offers you and your family unlimited telephone access to an NHS doctor, available 24/7, with options for face-to-face video consultations. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex your time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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