Company Description
We are a young, dynamic, and open team that values our friendly, informal culture. Work colleagues often become friends here. We prioritize great teamwork, professionalism, and mutual respect.
At 25hours Hotel Bikini Berlin, we are proud that our guests include many international visitors as well as local Berlin residents. Our monthly events feature cool, eccentric, and sometimes famous acts, which are popular with our colleagues. Located near the urban jungle, our hotel is well-connected by public transport. Lunchtimes are often spent together in our canteen or shopping at Bikini mall, which offers discounts. These activities help foster friendships within our young team.
COME AS YOU ARE & SHOW WHAT YOU CAN...
... in a 4-day workweek.
Enjoy three days off each week, providing you with more flexibility to organize your free time!
Our reservation team, consisting of 20 colleagues, ensures guest satisfaction from start to finish, from friendly advice to booking confirmation. We look forward to welcoming you to the Reservation Team as a Reservation Agent (m/f/d).
Job Description
What does your typical workday look like...
* You will answer all incoming calls, forward them when necessary, and process emails.
* You will manage restaurant NENI reservations.
* You will perform various administrative tasks to support receptionists.
* You will handle Tripadvisor comments.
* You will maintain an overview even when multiple calls come in simultaneously.
Qualifications
Your personality matters more than your CV...
* You have some professional experience and speak fluent English and German.
* You can inspire colleagues and guests alike and know Berlin well, with tips for the local scene.
* You are proactive and honest about your mistakes.
* You bring both skills and character to the role.
* You communicate charmingly, even in tricky situations.
Additional Information
What’s in it for you...
* Work only 4 days a week as a full-time team member without pay or holiday reductions.
* Get to know our 25hours hotels and stay for free up to 10 nights per year as an employee.
* Enjoy generous discounts at our bars, restaurants, and hotel rooms worldwide as part of Ennismore.
* Benefit from offers from our numerous partners.
* We support work-life balance with options for part-time, mini-jobs, and other arrangements.
* Join our staff parties and more...
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