We are seeking a senior leader to act as the organisation's top technical authority on risk and compliance across a large facilities management portfolio.
This role is accountable for ensuring all technical services are safe, legally compliant, well‑governed and operationally effective. It will set the strategy for technical risk, compliance and resilience, advising senior leadership teams and clients on regulatory obligations, operational risk and assurance.
The role plays a critical part in protecting the business from technical, regulatory and commercial risk.
Key Responsibilities
* Define and lead the strategy for technical risk, compliance and assurance across the FM portfolio
* Establish and maintain robust governance frameworks across engineering and technical operations
* Act as the senior advisor on technical risk, statutory compliance and regulatory obligations
* Ensure statutory compliance across all technical services, including electrical, HVAC, fire, water, lifts and critical infrastructure
* Lead internal audits, external certifications and client assurance programmes
* Oversee risk identification, mitigation, escalation and reporting across operations
* Own and evolve the Business Continuity Management System aligned to ISO 22301
* Lead resilience planning, incident response and crisis management frameworks
Qualifications & Certifications
* Significant senior leadership experience within technical services, engineering compliance or risk management in FM or the built environment
* Deep understanding of statutory compliance and engineering governance
* Proven experience managing compliance across complex, multi‑site operations
* Strong experience handling operational risk and critical incidents
* Commercial awareness within technical FM contracts
* Exceptional stakeholder engagement and influencing skills
* NEBOSH and/or IOSH qualification
* IRM, MBCI or CBCI certification
* ISO 22301 Lead Implementer or Auditor
* Relevant engineering or technical qualifications
* Disability Confident
EEO Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
Disability Confident
We are a Disability Confident employer.
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