About Zero Carbon Group: At Zero Carbon Group, our mission is clear: to lead the charge towards a carbon-free future. Committed to sustainability and innovation, we strive to revolutionise with energy efficient solutions. Together, we can pave the way towards a greener, brighter tomorrow for generations to come. By providing a centralised multi-service offering, we can deliver complex energy efficiency schemes often comprising multiple measures as a holistic offering. With a senior management team with over 40 years experience, in the energy efficiency, retrofit and property refurbishment industries, Zero Carbon Group is focused upon maintaining its already established reputation for delivering projects safely, on time, to budget and to the highest level of client satisfaction. Role Overview: As a Booking Co-Ordinator, you will be the central link between our residents, internal departments, and external contractors. You will provide front-line support with back-office coordination to ensure a seamless customer journey. Essentially supporting internal departments while acting as the primary point of contact for tenants regarding upcoming works and service schedules. Key Responsibilities: Tenant Liaison & Scheduling: Contacting tenants via phone, text and email to advise on upcoming maintenance or improvement works and scheduling suitable appointments. No Cold Calling. Departmental Support: Providing ad-hoc administrative assistance to various business departments, including data entry, filing, and document preparation. Inquiry Management: Handling inbound calls and emails from tenants and clients, providing professional advice and resolving queries at the first point of contact. Issue Resolution: Managing and escalating customer complaints or complex maintenance issues to the relevant department to ensure timely resolution. Internal Coordination: Collaborating with site, logistics, and maintenance teams to coordinate schedules and ensure a seamless service journey. Duties and Person Specification Previous experience in an office-based customer service or administrative role is preferred, ideally within property management or housing. Proficient in MS Word, Excel, Outlook Exceptional verbal and written communication skills, with a polite and professional telephone manner. Proven and demonstrable experience Ability to prioritise and manage workload. Very well organised Ability to develop good working relationships and strong effective partnerships. Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative. Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility. Adept at working in a team and providing support to fellow team members. Trustworthy