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Systems administrator/tier ii lead

Birmingham (West Midlands)
ITAC Solutions
Systems administrator
Posted: 2 March
Offer description

This is a high-impact opportunity to lead from the front while supporting a mission-critical client environment. Our client is seeking a hands‑on Systems Administrator / Tier II Lead who thrives in solving complex technical challenges and elevating a team’s performance. You’ll be the trusted onsite technical leader—driving service excellence, strengthening operations, and directly influencing client success.


Benefits & Extras

* Leadership role with hands‑on technical ownership
* High visibility supporting a large, enterprise client environment
* Strong culture built on collaboration, accountability, and growth
* Opportunity to mentor and develop Tier 1–2 technicians
* Paid holidays and generous PTO
* Retirement plan and insurance coverage


Compensation

$85K


What You’ll Be Doing

* Lead day‑to‑day onsite IT operations and act as the primary technical escalation point
* Provide Tier 2 support across servers, networks, security, and end‑user systems
* Coach, mentor, and guide a small onsite support team to meet SLAs
* Manage Windows Server environments, backups, virtualization, and Azure resources
* Oversee networking, firewall, VPN, and wireless troubleshooting
* Maintain accurate documentation, runbooks, and work instructions
* Partner closely with client stakeholders and internal leadership


What You’ll Need to be Considered

* Experience leading onsite technical teams in a client-facing environment
* Hands‑on expertise with Windows Server, Hyper‑V, and Azure
* Working knowledge of Fortinet, Meraki, Unifi, and VPN technologies
* Ability to script or automate tasks using PowerShell
* Experience supporting enterprise backup and disaster recovery solutions
* Active technical certifications across Microsoft, CompTIA, Cisco, or Fortinet

ITAC Solutions – https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITACLogoMockups.png


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