Revenues & Benefits Systems Officer
Location: Surrey
Rate: £28.80 per hour (Umbrella)
Hours: Full-time, 36 hours per week
Working Pattern: Monday to Friday
Contract: Office-based initially, with potential for hybrid working following a successful induction period
About the Role
An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement.
Key Responsibilities
* Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy).
* Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met.
* Develop and maintain a detailed understanding of Academy functionality and system operations.
* Manage regular data updates and ensure reports are produced in line with business requirements.
* Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues.
* Produce ad hoc reports and undertake system configuration changes as required.
* Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary.
* Create, review, and maintain procedure manuals and system documentation.
* Provide advice and support to colleagues regarding system functionality, reporting, and upgrades.
* Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency.
About You
* Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction.
* Strong knowledge of Benefits legislation, operational processes, and workflows.
* Excellent analytical and problem‑solving skills.
* Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation.
* The ability to communicate effectively with both technical and non-technical stakeholders.
* A proactive approach and a willingness to learn new systems and technical skills.
Desirable Experience
* Academy Revenues & Benefits system
* QBF
* SQL
* CAKE / HBAP
* Quality Assurance processes
* Benefits Appeals
* End-of‑Year processing
* Subsidy and statutory returns
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