Overview
We have an exciting opportunity for a Support Officer to join our friendly and dedicated Newground Together Calderdale team. In this rewarding role, you will help people and communities to thrive, acting as a positive role model in line with Newground Together’s values, supporting vulnerable households to access the services they need, and ensuring no one is left behind. The role involves assessing referrals, managing caseloads, signposting to vital services, and offering practical guidance. This is a fixed term contract until May 2026 and a brilliant opportunity to gain valuable experience in community support and engagement. Newground Together is a registered Charity and part of the Together Housing Group, a social landlord with over 38,000 properties across the north of England. Newground Together aims to empower people to create sustainable, connected, resilient, healthy, and prosperous communities. We are committed to supporting people into jobs and training opportunities, connecting with young people and families, creating memorable outdoor experiences, and providing health and wellbeing activities.
We strive for a Diverse and Inclusive workforce and welcome applications from candidates with any of the nine protected characteristics. We are a Disability Confident employer.
Responsibilities
* Working as part of a supportive team, guided by the Support Hub Lead and Community Programmes Coordinator.
* Offering support to people experiencing financial hardship, fuel poverty, mental health challenges, or other vulnerabilities.
* Allocating financial support such as Fuel Vouchers, ensuring fair use and safeguarding programme integrity.
* Managing your own caseload with a balance of independence and teamwork.
* Acting as the first point of contact for individuals and households, providing empathetic, non-judgemental support.
* Assessing referrals and allocating resources fairly, in line with programme criteria.
* Building strong relationships with partners, delivering briefings, and promoting best practice referral pathways.
* Upholding safeguarding responsibilities and maintaining accurate records in line with GDPR.
* Using ICT systems to record cases and support colleagues with efficient administration.
Requirements
* Outline of key responsibilities in the Support Hub Officer role.
* Experienced in delivering excellent customer service across phone, email and face-to-face.
* Able to communicate with empathy, professionalism, and resilience – even in challenging situations.
* Confident working both independently and as part of a team.
* Experienced in supporting vulnerable individuals, ideally with knowledge of poverty, social exclusion or crisis support.
* Skilled in using ICT systems (including Microsoft Office) to manage records and communicate effectively.
* Aware of safeguarding, GDPR and data protection requirements.
* Knowledgeable about local services, including welfare, energy advice and mental health support (desirable).
* Personally resilient, with strong organisational skills and the ability to manage a varied caseload.
Benefits
* Starting Salary £25,748
* This is a fixed term contract until May 2026
* 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
* Hybrid role with the flexibility to work from home and our office at Bull Green House (HX1 2EB)
* Approximate working week: 2 days at home and 3 days in the office after training
* 37 hours per week, Monday – Friday, with flexible working in line with Smart Working
* Flexible working environment with family-friendly policies
* Wide range of training opportunities and development
* Attractive pension scheme
* Health and wellbeing benefits including access to GPs
* Financial and lifestyle benefits such as cycle to work, vehicle leasing and financial advice
* Staff support networks including menopause, culturally diverse, LGBTQ+ and disability
Contract and requirements
* THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Please apply without delay.
* Please ensure you fully answer the questions on the application form.
* Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.
Company information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Community Services
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