About The Role
Are you ambitious, commercially curious and ready to take real ownership in a fast-moving environment?
We’re looking for a Customer Supply Chain Manager to play a key role in driving service performance for one of our most important customers. This is a high-energy, customer-facing role where you’ll sit right at the centre of customer relationships, commercial decision-making and day-to-day supply chain delivery.
You’ll work closely with the customer, production sites and internal commercial teams, managing demand, service and communication end-to-end — with a real opportunity to make your mark, influence outcomes and build a strong supply chain career.
Location: Uxbridge (Office-based, customer-facing role)
Reporting to: Director of Sales
The role is fully office-based in Uxbridge, reflecting Pilgrim’s Europe’s collaborative way of working. We believe being on-site helps teams move faster, learn more and deliver better outcomes together. Regular travel to customer locations and sites is required, as face-to-face engagement is key to success in this role.
What You’ll Be Doing
* Be the go-to supply chain contact for the customer, building strong, trusted relationships
* Own service performance from order to delivery, driving high availability and fast issue resolution
* Lead daily service calls, working closely with customers, sites and commercial teams
* Create clear, actionable service reporting with root-cause analysis and improvement actions
* Manage short-term customer forecasts across core and promotional volumes
* Support medium- and long-term planning including base volume, bird planning and promotions
* Plan and manage peak seasonal periods such as BBQ season and Christmas
* Develop contingency plans with site planners and communicate clearly with customers
* Drive supply chain improvements across service, waste reduction, cost and sustainability
* Attend sites regularly to stay close to operations and influence outcomes
* Use systems and data to simplify processes and improve decision-making
What We’re Looking For
This role is ideal for someone who enjoys pace, problem-solving and working with people.
Essential
* Experience in a Supply Chain or Commercial role
* Strong communication skills and confidence working with customers
* Highly organised, proactive and comfortable juggling priorities
* Analytical mindset with strong attention to detail
* Resilient, positive and solution-focused
* Flexible approach to working hours when the business needs it
* Willingness to travel regularly to customers and sites
Desirable
* Experience in a customer-facing supply chain role
* Understanding of UK & Ireland food supply chains
Degree preferred but not essential — attitude, drive and capability matter most.
Why Join Pilgrim’s Europe?
* Take on a visible, high-impact role with real responsibility
* Work hands-on with customers and senior stakeholders
* Build strong supply chain, commercial and relationship-management skills
* Develop quickly in a fast-paced, supportive environment
* Be trusted to make decisions and improve performance
* Competitive salary, performance-related incentives and development opportunities
* Join one of Europe’s leading food businesses with real scale and ambition
Ready to Make Your Mark?
If you’re driven, customer-focused and looking for a role where you can learn fast, build credibility and make a real impact, this could be the perfect next step. Join Pilgrim’s Europe as a Customer Supply Chain Manager and help shape how we deliver for our customers — every day. Apply now and start building your future with us.
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