Role: 3rd Line Cloud Support Engineer
Location: BSN01 (Travel to customer site required)
Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)
We are looking for a 3rd Line Network Engineer to join our team 2nd and 3rd Line engineers on the Bengal project. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Network Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Your role will involve:
We are looking for a 3rd Line Network Engineer to join the Bengal Service Operations team. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.
Your transferable skills and experience:
- VCenter NSX-T
- Cisco Firepower Management Centre
- Cisco IOS knowledge
- Cisco ISE
- Juniper Switches & JUNOS
- SolarWinds
- Active Directory
- Windows Servers
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in System Administration this could be the next opportunity for you.
This role requires candidates to be eligible and willing to undergo a high level of security clearance
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP