IT Support SpecialistWho We Are
Addepar is a global technology and datapany that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar's open platform integrates with more than 100 software, data and services partners to deliver aplete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.
The Role
We are currently seeking an experienced IT Support Specialist to join our IT Team in Edinburgh. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.
What You'll Do
1. Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure
2. Act as an escalation point for advanced technical issues, resolvingplex problems across Mac and Windows environments with minimal supervision
3. Configure, manage, and optimize SaaS and cloud-based platforms (, Google, Workspace, Okta, Zoom, Slack) to support enterprise operations and improve user experience
4. Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization
5. Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows
6. Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities
Who You Are
7. Significant experience in a corporate IT environment, with increasing levels of autonomy and technical ownership
8. You bring strong troubleshooting skills across macOS and Windows, and can independently resolveplex hardware and software issues
9. You're proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom
10. You have experience with Jira administration along with major Atlassian products
11. You'refortable working with MDM solutions (Jamf preferred), and managing endpoint security tools andpliance workflows
12. You've supported networks and connected devices, and have experience with Ubiquiti or similar networking environments
13. You're familiar with themand line and have working knowledge of basic scripting (, Bash, Python, or similar) to automate tasks or improve support workflows
14. You understand enterprise IT security practices andpliance requirements, and incorporate them into daily operations
15. You're proactive, resourceful, andfortable operating independently while also contributing to the broader goals of a global IT team
Our Values
16. Act Like an Owner - Think and operate with intention, purpose and care. Own oues.
17. Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
18. Champion Our Clients - Exceed client expectations. Our clients' success is our success.
19. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
20. Embrace Learning - Engage ourmunity to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. Wemit to promoting a weing environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable amodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request amodation.
PHISHING SCAM WARNING: Addepar is among severalpanies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar. Job ID 8100237002