We are looking for a Prevention Customer Support Administrator to join Essex County Fire and Rescue Service at a pivotal time for our prevention work. This role sits at the beating heart of all our prevention activity, providing high‑quality, person‑centred support to both internal and external customers.
You will play a key role in enabling our teams to prevent fires and other emergencies, protect life, and keep communities safe. Your work will directly support our Community Risk Management Plan (CRMP) and our commitment to preventing fire and other emergencies through effective prevention and early intervention.
What You Will Be Working On
* Provide professional, proactive administrative support across the Prevention Department, enabling teams to deliver effective prevention activity
* Act as a central point of contact for customers, colleagues and partners, offering person‑centred, inclusive and solution‑focused support
* Coordinate and support Safe and Well visits, Fire Safety Visits and other prevention pathways, ensuring activity is prioritised and delivered effectively
* Schedule, re‑schedule and manage appointments, balancing competing demands while maintaining high standards of service
* Maintain accurate and timely records on CFRMIS and other systems to support performance, assurance and risk‑based decision making
* Handle sensitive and confidential information with professionalism, compassion and care
* Support safeguarding processes and work in line with safeguarding principles to help protect vulnerable adults and children
* Work collaboratively with colleagues, volunteers and partners, contributing positively as a trusted and reliable team player
* Support the effective management of prevention resources, including safety equipment and literature
What Are We Looking For?
* Is highly organised, adaptable and able to prioritise and manage a varied workload
* Takes a positive, solution‑focused approach, even in fast‑paced or sensitive situations
* Understands the importance of equality, diversity and inclusion, and applies inclusive practice in day‑to‑day work
* Has an awareness of safeguarding principles and the importance of working safely and ethically
* Communicates clearly, respectfully and confidently with a wide range of people
* Works well as part of a high‑performing team, supporting colleagues and contributing to shared goals
* Is comfortable working with data, systems and administrative processes, with strong attention to detail
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