Location: Richmond, TW2 7SG
Permanent – hours per week, Monday to Friday
Salary: Competitive salary + benefits + company car
Ready to make an impact?
As a Contract Manager in the Waste and Recycling team at our Richmond-based depot, you’ll lead and manage the performance of an outsourced, local authority contract portfolio. You’ll ensure our community and client receive the highest standards in waste and recycling services.
This is an exciting opportunity for a strategic and passionate leader to take ownership of the contract and lead the way in innovation, service improvement and expansion.
You’ll have the autonomy to create and implement a strategy for success - but you won’t be doing it alone. You’ll be joining a supportive senior leadership team and a company that’s as dedicated to the delivery of quality public services as it is about your ongoing career growth. That includes industry-specific training, courses, and clear career development paths, all designed to ensure your ongoing success and a lasting, fulfilling career with Serco.
You’ll be entrusted to:
1. Lead, manage, and be responsible for the performance of the contract
2. Champion continuous improvement and contract growth processes
3. Seek opportunities to increase and introduce new services
4. Ensure KPI performance requirements are met
5. Drive for change and innovation in the contract to meet future challenges
6. Develop and maintain effective relationships with stakeholders
7. Produce management reports and manage staff and equipment
8. Oversee the absence and welfare of all employees
9. Identify commercial planning requirements and opportunities
10. Implement exemplary service standards and monitor service delivery
11. Ensure all employees receive the required training and career development plans
12. Monitor financial and operational performance to ensure cost-effectiveness and efficiency
Does this sound like you?
You’ll be a great fit for this role if you have:
13. Experience as a Contract Manager or Operations Manager
14. Experience managing a large blue-collar workforce, preferably in Environmental Services or Grounds Maintenance
15. Strategic leadership skills and the ability to make sound data-based business decisions
16. Experience managing relationships with trade union representatives and Local Authority clients
17. Experience in business development, transformation, and project management
18. Strong communication skills to inspire and engage others
19. A hands-on approach and visibility with the workforce
It’s also desirable - but not essential - to hold a Management degree or level 5 qualification, or a Transport Manager Certificate of Professional Competence (CPC).
Because this is a place for you
Our people are integral to everything we do. That’s why our benefits are designed to put you first:
20. Holidays: Up to days plus bank holidays
21. Pension: Up to 6% contributory pension scheme
22. Bonus: A performance-based bonus scheme
23. Company car: A company car
24. Private medical insurance
25. Training and development: A wide range of learning opportunitieswith over 1, internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
26. Health and wellbeing: /7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, % off at Serco-managed leisure centres.
27. Discounts: Save across around 1, retailers, from food and clothing to days out, entertainment and travel.
28. ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
29. Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
30. Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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