At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
The Role
As a Junior Client Accountant, you’ll take ownership of the client accounting for a varied portfolio of managed estates, spanning residential, commercial, and phased developments. You’ll be a key part of the wider team, working closely with Estate Management and Business Development colleagues, liaising with external accountants, and handling client correspondence where needed.
This is a role for someone who values accuracy, consistency, and clear communication, and who enjoys being trusted with end-to-end responsibility for their portfolio.
What You’ll Do
You’ll ensure company policies and procedures are applied consistently, delivering accurate work to deadline across all areas of client accounting. Your responsibilities will include:
* Preparing and maintaining accurate annual service charge budgets, including correct apportionments
* Managing the periodic billing of service charges, ground rent, and other charges to leaseholders
* Producing year-end service charge accounts within agreed timeframes and submitting them to external accountants for review
* Completing monthly bank reconciliations for client estates
* Producing quarterly management reports for Estate Managers and clients, including analysis of budget variances, arrears, and cash flow, supported by clear summary commentary
* Monitoring the overall health and accuracy of service charge accounts, providing relevant insight to Estate Managers
* Managing utilities and insurance recharges to leaseholders
* Overseeing the CHP billing process to ensure fees are raised accurately and on time
* Raising void service charges to developers and managing completion cheques from new lessees
* Reconciling opening balances for estates transferred from other managing agents
* Supporting corporation tax administration
* Reporting monthly client accounting KPIs to the Finance Team
* Reconciling fees between the Finance Team and Qube
* Responding promptly and professionally to leaseholder and client enquiries
* Resolving service charge queries directly or escalating where appropriate
* Following up actions arising from AGM minutes and directors’ meetings
* Supporting the Client Accounting and Finance teams with day-to-day and ad-hoc tasks as required
What You’ll Bring
Experience & Qualifications
* Experience in service charge client accounting is beneficial but not essential
* A solid understanding of accruals and prepayments is essential
* Experience using Qube is desirable but not required
Skills & Attributes
* Strong time management skills, with the ability to prioritise and manage competing deadlines
* High level of numeracy and confidence working with financial data
* Clear, professional communication skills, both written and verbal
* Strong IT skills, including advanced Excel and general Microsoft Office proficiency, with experience of mail merge
* A collaborative approach, with the ability to build effective working relationships across teams
Why Work with Us? :
* Great Team Environment : You’ll be part of a friendly, supportive team that works hard and has fun along the way.
* Growth Opportunities : We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
* Competitive Salary & Perks : We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
We operate a hybrid working model at Encore with 2 days in our Cambridge office and 3 days working from home.