People Co‑ordinator Location: Birmingham or Cardiff Contract: Full-time Working Pattern: Blended working Reporting to: Business Partner Reports to: Business Partner About CCW CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change. We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work. The Role We’re looking for a highly organised and proactive People Co‑ordinator to join our People Team. This role provides essential HR and administrative support across the full employee lifecycle, ensuring smooth processes, accurate record‑keeping, and excellent service to colleagues at all levels. You’ll be the first point of contact for HR queries, support recruitment and onboarding, handle payroll updates, maintain HR systems, and contribute to wider HR projects. This is a great opportunity for someone early in their HR career looking to grow within a friendly, values‑driven organisation. Key Responsibilities * Maintain accurate HR records and update HR systems * Process monthly payroll changes and liaise with the payroll provider * Support recruitment: job adverts, interviews, offers, pre‑employment checks * Coordinate onboarding, inductions and leaver processes * Respond to HR queries and provide first‑line advice * Support internal/external HR audits and case management * Prepare HR reports and documentation * Organise training and development activities * Provide admin support for formal processes (performance, conduct, ill‑health) * Promote and champion use of CCW’s HR system About You Essential: * CIPD Level 3 (or equivalent experience) * Experience in a busy HR/admin role * Confident using HR systems and MS Office (Excel, Word, Outlook, Teams) * Excellent organisational and time‑management skills * Strong attention to detail and accuracy * Great communication and customer‑service skills * Able to handle confidential information professionally * Proactive, supportive and able to work independently Desirable: * Experience in public sector HR * Familiarity with employment law and supporting HR projects * Experience in EDI, wellbeing, or staff engagement initiatives Why Join CCW? * Supportive and inclusive team culture * Opportunity to develop HR skills and progress your CIPD * Hybrid working and strong work–life balance * Play a meaningful role in supporting people across a public‑interest organisation Apply Now If you’re an organised, people‑focused HR professional ready to take the next step in your career, we’d love to hear from you. By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply