If you’re looking for a category-defining scaleup that will ignite your creativity, grow your career, and allow you to work with other A-players, you’ve come to the right place.
We’re all about experience, and that starts with our team
Slide 2 of 7.
Our Values
We share a passion for growth & progress
On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognize that we are learning machines and we always seek to action feedback and improve collectively.
We’re not afraid of trying new things and making mistakes, and we make sure we’re learning from them. Together, we aim to find new ways to scale and achieve our vision.
We’re obsessed with experience
We want to provide the best experience to our clients, users, employees, candidates, and partners. We sweat the small details and always go above and beyond.
We act as responsible owners
Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
We own our successes and our failures, and we hold ourselves and our teammates accountable for our results.
We believe in the power of trust and openness
Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We trust our colleagues to have the right intentions and knowledge.
We don't micromanage, and we’re not afraid to have open discussions if there's disagreement. We always assume good intent and appreciate the value of open dialogue and good judgement.
We set our ambitions high but stay humble
We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.
We take a measured approach and don't promise what we don't know we can deliver. We take risks, but we consider the consequences and keep a clear strategy in mind.
We believe the right team is the key to success
At Chattermill we’ve learned that all our important achievements have been the result of people collaborating together.
We respect our teammates and commit to team decisions even when we disagree.
We’re happier working in a team than alone, so we always hire and promote with the team in mind.
In case you needed any more reasons to join us…
Grow With Us
Fantastic progression opportunities
Learn & Develop
A yearly learning & development budget that increases every year your with us
A fully stocked library (always open to requests!)
25 days holiday in addition to public holidays
Get an extra day for every year you’re with us (up to 5 years)!
Celebrate Your Birthday
Take the day off!
Work Flexibly
Flexible working in a remote-first environment (we’ve got a very fun office in London when you want to go in!)
Take Care
A health & wellness allowance each month, which increases every year your with us
Including discounts on cinema tickets, utilities and more
Have Fun!
Plenty of fun socials planned by our amazing colleagues
Family Friendly Perks
Plenty of family friendly perks including enhanced parental leave, neonatal leave and fertility support
Home Comforts
Access to a work from home allowance to help with your home office set up
Open positions
If you don’t see the perfect role listed below, we still want to hear from you! We frequently have new opportunities arising throughout the year. Please send your CV totalent@chattermill.io In the subject line, please mention the types of role/s you’re interested in, and one of the team will contact you soon.
Customer Success Manager
Location
Employment Type
Full time
Remote
Department
Experience Led Growth
Customer Success Manager (XLG Specialist)
UK (Remote or Hybrid, it’s up to you!)
Competitive base salary based on experience
️ Monthly Health & Wellness budget, increasing with length of service
Annual Learning and Development budget, increasing with length of service
️ Flexible working in a choice-first environment - we trust the way you want to work!
25 Holiday Days + your local bank holidays, plus an extra day for every year of service
Your birthday off
Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave
Employee Assistance Programme (UK Only)
The opportunity to share in the company’s success through options
If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
Our mission is to help large, successful brands like Uber, Amazon, Wise, HelloFresh, and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next.
We're looking for a talented Customer Success Manager (Experience-Led Growth Programme Specialist) to join the team!
What you'll be doing:
You’ll be delivering insight-led value to our high-potential accounts. This means you will:
Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions
Develop insight-driven action plans that connect customer goals with platform capabilities and measurable KPIs
Build insight-led action plans and align KPIs with customer goals
Own the renewal process in Silver tier accounts
Collaborate cross-functionally with Analysts, Tech Support, and Product to ensure the successful implementation of use cases
Track adoption in your accounts, escalate any risks, and proactively secure renewals aligned to business impact
Contribute to team enablement by mentoring and sharing process improvements
What you’ll need:
Ideally, 3–5 years in customer success, consulting, or similar roles
Experience working with CX platforms or SaaS preferred
Experience with customer insight activation
Introduce yourself. You’ll have an asynchronous interview and be able to record your answers in your own time. We’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
Get to know your would-be manager – you’ll have a call with Holly Travis, our VP of XLG, to learn more about the role and show off your experience. You'll give a short presentation of something you've shipped recently and have a feedback session.
Get to know your would-be team – You'll meet people you'll be working closely with.
How our values and your career goals align – you’ll have a call with our Co-Founder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.
We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
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