Overview of Orona
Orona is a leading European business group specializing in sustainable vertical transportation. With nearly 60 years of experience, it offers a comprehensive platform of products and services, including design, manufacture, installation, maintenance, modernization, refurbishment, and replacement of lifts and escalators across all market segments.
Its solutions incorporate innovative, pragmatic, and state-of-the-art technologies, prioritizing safety, traffic management, space optimization, and travel comfort.
The company employs 5,700 people across 12 European countries, serving over 100 countries worldwide. In the UK, nearly 300 employees provide installation and service coverage through regional offices, bringing extensive skills and local market expertise.
Key achievements include:
* One in ten new lifts in Europe is an Orona lift
* Products installed in 100 countries
* Over 300,000 lifts worldwide using Orona technology
* Serving more than 25 million people daily
* Number 1 in Europe for complete lift production capacity
* First in the sector worldwide certified in Ecodesign - ISO 14006
Role Overview
The position is responsible for overseeing all Service Sales activities within the region, including repairs, warranty contracts, customer retention, and new business development. The role involves liaising with clients, consultants, and specifiers, managing the Service Sales team, and collaborating closely with the Service Manager (Operations).
Key Responsibilities
* Manage warranty and new contract sales, ensuring targets are met and maintained through effective team oversight.
* Coordinate repair offers and follow-ups, generating enquiries and offers through various reports and site surveys.
* Maintain up-to-date sales data and provide accurate forecasts and reports.
* Develop product and client relationships to ensure long-term sales sustainability.
* Identify training needs within the team and support professional development.
Requirements
* Sales Management Ability: Proven capability to oversee sales activities, generate inquiries, and close orders using industry knowledge and management techniques.
* Product Knowledge: Strong understanding of the Orona regional lift portfolio, competitor contracts, pricing, and margins.
* Organizing: Ability to coordinate multiple activities, structure information, and anticipate impacts.
* Customer Focus: Skilled in building effective relationships and exceeding customer expectations.
* Team Working: Ability to foster team spirit and collaborate effectively.
* Presentation Skills: Confident in delivering engaging presentations tailored to the audience.
* Building Relationships: Excellent at fostering cooperation and resolving problems collaboratively.
* Negotiation: Skilled in tough negotiations, securing concessions while maintaining good relationships.
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