Job Overview
We are seeking a dedicated and proactive Duty Manager to oversee daily operations within our establishment. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services. As a Duty Manager, you will be responsible for ensuring that all aspects of the venue run smoothly, maintaining high standards of hospitality, and supervising staff to deliver an outstanding experience for our guests.
Day to day operations include liasing with food vendors, the team, and guests to ensure every aspect of Rooftop social club is a fun, safe, and friendly environment for everyone. The venue has a range of games, activities, yearly events and a plethora of food and drink services. The Duty manager role will require an individual that is capable of working in workspace that has multiple functions.
Responsibilities
* Supervise daily operations to ensure efficient service delivery and adherence to company policies.
* Manage guest relations, addressing any concerns or complaints promptly and professionally.
* Oversee staff performance, providing guidance and support to enhance team productivity.
* Coordinate with various departments to ensure seamless communication and collaboration.
* Conduct regular inspections of the premises to maintain high standards of cleanliness and safety.
* Assist in training new employees on company procedures and guest service expectations.
* Ensure compliance with health and safety regulations throughout the establishment.
Skills
* Strong leadership abilities with a focus on team development and motivation.
* Excellent human resources skills, including conflict resolution and employee engagement.
* Proficiency in hospitality management, with a solid understanding of operations.
* Exceptional guest service skills, ensuring a welcoming environment for all visitors.
* Experience in supervising staff within a hospitality setting is preferred.
If you are passionate about delivering exceptional service in a dynamic environment and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Duty Manager.
Job Type: Full-time
Pay: £29,500.00 per year
Benefits:
* Employee discount
Work Location: In person