Job Description
Salary: £16.49 per hour.
Bonus: After successfully completing your probationary period, you can earn a performance-related bonus of up to 20%. Advisors who consistently meet targets also have the opportunity for enhanced pay.
Shifts: Sunday 7am–3pm, Monday to Wednesday 11am–7pm, and Thursday 11am–6.45pm (36 hours per week).
Training: A four-week induction, Monday to Friday 8am–4pm, based onsite at Radar Road, Leicester.
Location: Hybrid working, with at least one day a week at our Radar Road Contact Centre, Leicester (LE3 1UF).
What you’ll take on:
As an International Language Advisor, you will provide exceptional service to our customers through calls, emails, and chats. Whether you are resolving account queries or tracking parcels, your focus is to put the customer first.
You will use your communication skills to build trust and connect with customers, listening carefully to their needs. With no sales targets, you have the freedom to focus entirely on providing the best possible support. Your success is measured by the satisfaction of the people you help.
What you’ll bring:
We are looking for team-oriented people with a positive approach and a genuine passion for helping others.
* Language Skills: Fluent in both written and spoken English and Hebrew.
* Experience: Previous experience in a contact centre or customer-facing role.
* Skills: Strong literacy and numeracy skills, with the ability to navigate computer systems effectively.
* Mindset: An empathetic and resilient attitude, with a focus on resolving concerns so our customers can continue to enjoy their shopping experience.
Our benefits:
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
* Quarterly bonuses
* Free parking on Next authorised sites
* Access to fantastic discounts at our Staff Shops & early VIP access to sale stock
* 10% off most partner brands & up to 15% off Branded Beauty
* Restaurants with great food at amazing prices
* Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
* Access a digital GP and other free health and wellbeing services
* Sharesave scheme
* Financial Wellbeing - Save, track and enhance your financial wellbeing
* Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
* Support Networks - Access to Network Groups to empower and celebrate each other
* Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
What’s NEXT:
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.