Job Overview
MNKY HSE is an immersive Latin American restaurant and bar concept, known for delivering elevated dining experiences, vibrant energy, and unforgettable hospitality. We're looking for a passionate Host/ Hostess to lead our bookings and guest experience operations.
Responsibilities
* Greet guests warmly upon arrival and escort them to their tables.
* Manage reservations and maintain an organised seating chart to optimise table turnover.
* Provide menus and inform guests of daily specials, ensuring they have all necessary information for an enjoyable dining experience.
* Answer phone calls with excellent phone etiquette, taking reservations and providing information about the restaurant.
* Collaborate with the serving staff to ensure smooth service flow and address any guest needs promptly.
* Maintain cleanliness and organisation of the front-of-house area, including waiting areas and menus.
* Assist with any guest inquiries or concerns in a professional manner, striving to exceed their expectations.
Requirements
* Previous restaurant or hotel experience is highly desirable, with a strong understanding of hospitality principles.
* Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
* Demonstrated ability in guest services, showcasing a friendly demeanour and willingness to assist others.
* Experience in serving is advantageous but not essential; training will be provided.
* Strong organisational skills to manage multiple tasks efficiently in a fast-paced environment.
* A positive attitude and the ability to work well under pressure while maintaining professionalism at all times. Join us as we strive to provide an unforgettable dining experience for our guests
Job Type: Part-time
Pay: £12.21-£14.00 per hour
Expected hours: 15 per week
Work Location: In person