Posted: 18 June
The role
Position Title: OTC Billing Coordinator Territory: EMEA and North America Department: Finance Based: UK PRIMARY FUNCTIONS Billing & invoicing : The OTC billing coordinator supports the end to end Order-to-Cash activities with a strong focus on Billing accuracy and cash forecasting. The role works closely with Invoicing, Customer service, Sales and Finance stakeholders to optimize cash flow and drive process standardization across the Group. Credit & Collections: Perform structured follow ups (phone/email) on a limited customer portfolio to ensure timely payments in line with contractual terms. Monitor AR performance, maintain accurate records, and perform AR and ageing analysis. Process improvement: Support the Sr Manager, Credit & Collections in various process improvement initiatives QUALIFICATIONS Master’s degree in Finance, Accounting, or a related discipline Additional professional certification in process improvement or credit management would be a plus EXPERIENCE AND SKILLS 3 years working in billing, finance or administrative roles with robust, hands-on experience in billing processes Experience with client portals and e-invoicing tools Knowledge of invoicing regulations and tax requirements Strong organization and attention to detail with high accuracy in financial data handling and reporting Proficiency in Microsoft office applications and SAP Team-oriented mindset with proactive attitude Fluency in English FUNCTIONAL RESPONSIBILITIEs Resolve billing discrepancies on key customers and coordinate with internal teams (sales, customer service, credit & Collections, invoicing) Monitor and report billing status, handling large sets of data from both the internal ERP and client portals Develop, document, and improve SOPs for billing and operational workflows Participate in stakeholder meetings, propose corrective actions, and escalate AR related risks when required Support general administrative and operational tasks across the business Support cash forecasting by providing reliable AR data and trends, payment expectations and accurate information in systems Identify opportunities to optimize processes and ways of working Review and manage Order releases on a limited customer portfolio Monitor and manage delinquencies reports and actions Work with Sales/Customer service to resolve collection issues Flexibility to support other colleagues from the Credit department in case of downtime Oversight of cash application
