Salary: up to £30,000 bonus Benefits: Health cover, great perks & development Working pattern: Hybrid (mix of home & office) Make a real difference—one conversation at a time Love talking to people, solving problems, and turning tricky situations into positive outcomes? Join a genuinely great company to work for and help customers get back on track with their finance agreements—fairly, empathetically, and with real impact. What you’ll do * Own the conversation: handle inbound/outbound calls, email and digital chats with confidence and care. * Get to the “why”: uncover reasons for arrears and agree realistic, sustainable repayment plans. * Champion good outcomes: balance empathy with sound judgement—even when tough calls are needed. * Support the vulnerable: spot indicators early and work closely with our Customer Support specialists. * Collaborate to win: partner with Credit Administration on actions and documentation. * Sweat the detail: keep notes pristine, systems up to date, and hit quality/compliance KPIs. You’ll be great at this if you * Are a natural people-person—curious, compassionate, and a sharp listener. * Stay cool under pressure and keep conversations constructive. * Communicate clearly (spoken & written) and build rapport fast. * Have solid judgement and integrity; you do the right thing, the right way. * Bonus points: experience in consumer credit / collections / arrears / credit control. Why you’ll love it here * Up to £28,000 base bonus—get rewarded for the impact you make. * Health cover and a benefits package designed for real life. * Hybrid working for balance and flexibility. * Brilliant training, supportive leaders, and clear progression paths. * Positive culture where your voice counts and customer care isn’t just a slogan. Ready to apply? Send your CV and a short note about why this role excites you. If you’re close but don’t tick every box, we still want to hear from you