Customer Services / Customer Care Coordinator – Entry Level | Up to £31k Benefits Location: Warrington Salary: Up to £31,000 DOE Excellent Benefits Contract: Full-Time, Permanent About the Company Sourced Recruitment are recruiting on behalf of a 5 multi-award-winning UK housebuilder* for an Entry-Level Customer Services Coordinator / Customer Care Coordinator in Warrington. This is a fantastic opportunity to start your career in customer care, customer service and administration within the construction and property industry. You’ll receive full training, a clear career path to Level 2 and Level 3 Customer Care Coordinator roles, and competitive salary growth as you progress. Proven career development: the current Customer Services Manager started as a Coordinator – this business promotes from within. The Customer Services / Customer Care Coordinator Role This role is ideal for someone passionate about customer service, aftercare and admin coordination who wants to work with homeowners and construction teams. Main responsibilities: * Be the first point of contact for customers post-completion (phone & email). * Log queries accurately in the company’s CRM and internal systems. * Liaise with maintenance teams, subcontractors and suppliers to schedule and track remedial works. * Keep customers updated with progress, resolving queries quickly and effectively. * Handle straightforward issues independently and escalate complex queries as needed. * Deliver excellent customer care and maintain strong relationships with homeowners. What We’re Looking For We welcome applications from candidates with a background in: * Customer care / customer service (phone or face-to-face) * Administration or office coordination * Property management, aftersales, or construction industry (not essential) You’ll also need to be: * Confident and approachable with excellent communication skills. * Organised with strong time management. * Calm under pressure and able to problem-solve effectively. * IT literate (MS Office, CRM systems desirable). * Ambitious with a desire to progress into senior Customer Care / Customer Services Coordinator roles. What’s on Offer? * Up to £31,000 salary (DOE) * Clear career progression into Level 2 & Level 3 Coordinator roles and management positions * Comprehensive training and ongoing professional development * Award-winning company culture with high staff retention * Generous benefits package: bonus schemes, healthcare, pension, cycle-to-work scheme, employee discounts and more * Join a reputable 5 HBF-rated housebuilder* with long-term career opportunities Why Apply? This role is perfect for someone looking for: * A secure, full-time office-based job in Warrington * A foot in the door with a leading housebuilding/construction employer * Genuine career progression and salary growth * A business that values and invests in its people How to Apply Apply now via Sourced Recruitment through CV Library and we’ll be in touch to discuss your application. Reference: Customer Services / Customer Care Coordinator – Warrington