Overview:
Remote based
My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently.
Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team.
Key Responsibilities:
1. Take full ownership of all high-severity incidents from initiation to resolution.
2. Assess and verify incident priority, updating and reallocating as necessary.
3. Determine the severity and impact of incidents to ensure appropriate escalation and response.
4. Coordinate and communicate effectively throughout the incident lifecycle.
5. Facilitate technical and management conference calls during incidents as required.
6. Provide clear and timely updates to stakeholde...