Office Manager
Location: Somercotes, Derbyshire
About us
Keramikos Ltd is a leading trade-only supplier of printed promotional drinkware in the UK. Specialists in printing on Ceramic, Plastic, Glass and Stainless Steel. With over 37 years of experience, we are committed to delivering high-quality products and exceptional service to our clients in the Promotion, Retail drinkware sector.
The Role
We're looking for an enthusiastic and highly organized office manager to join our team. In this role, you'll be at the heart of our operations, ensuring the office runs smoothly, efficiently, and with flair. From fostering a positive office culture to coordinating essential administrative functions, you'll play a pivotal role in shaping our company's success.
Responsibilities:
* Office Operations: Oversee daily running, manage facilities, equipment and supplies and maintain a tidy functional space.
* Administrative Support: Handle communications (mail, calls, visitors), draft documents, manage electronic filing systems and oversee the Customer Service department, Order Processing Team and Art Studio.
* Order Management: Ensure completed orders are promptly moved to production, quotes and customer requests are actionend in a prompt manner.
* Sales: Working with Directors/Managers to establish an efficient sales route from enquiry to delivery.
* CRM Management: Ensure that personal and team CRM entries are regularly updated for accurate tracking and reporting.
* Team & HR Support: Recruitment and induct new starters, manage office rotas and support HR administration. Foster the team's product knowledge and facilitate personal development opportunities for all team members.
* Foster and promote: Good staff relationships to achieve targets and growth.
* Finance: Manage office budgets, maintain financial records and liaise with procurement for supplies.
* Returns Management: Oversee the processing of returns, ensuring timely collection and credit issuance as required.
* Non-Conformance Reporting: Log and report non-conformance's, coordinating investigations with relevant departments.
* Production Liaison: Coordinate with production and scheduling management to ensure optimal order dates are maintained.
* Customer Communication: Ensure customers are informed about updates regarding their order, maintaining a high level of service.
Skills and Qualifications:
* Experience as an office manager or in a comparable administrative leadership role, with a track record of success in maintaining efficient operations.
* Ability to manage multiple responsibilities and prioritize tasks effectively in a fast-paced environment.
* Excellent verbal and written communication skills for fostering collaboration, resolving conflicts, and building team morale.
* Ability to motivate and guide team members while fostering a culture of accountability and excellence.
* Quick thinker with the ability to identifying issues and implement creative, practical solutions.
* Experience managing office budgets.
* Familiarity with hiring processes, employee onboarding, and maintaining personnel records.
* Knowledge of workplace safety standards, legal requirements, and industry best practices for maintaining a secure and compliant office environment.
* Strong organisational skills, attention to detail and problem-solving ability.
* Proficiency with Office Software and adaptable to new systems.
* Experience in B2B / Trade supply is a plus.
Job Types: Full-time, Permanent
Pay: £33,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person