At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
A World of Difference. Made Possible.
Responsibilities
* Ensure all orders are released in time to meet customer due dates
* Create order acknowledgements for new orders
* Communicate with assigned customers effectively, always striving to exceed customer expectations
* Liaise with planning department on artwork and repro requests
* Ensuring all orders are correctly priced
* Gain approval on artworks, ensuring costs are charged back to customers origin
* Create new Finished Goods material codes
* Liaise with transport suppliers on arranging collections/deliveries
* Raise transport and ad hoc purchase orders
* Produce accurate stock and sales reports
* Ensure prompt and accurate filing and archiving of all customer orders ad correspondence
* Provide information in a concise and timely manner, to both customers and senior management
* Advise customers of current lead times and advise of any issues regarding due dates
* Communicate with internal and external departments to ensure customer requests are met, including requesting quotes from the commercial department
* Organising samples
* Grow product knowledge both through regular product training and from working alongside the sales team
Requirements and skills
* Excellent telephone manner and communication skills both written and verbal.
* Highly organised
* An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
* Ability to work under pressure to deliver a high standard of service
* Able to multitask - Essential
* Self-Motivated and the ability to motivate others
* Process relevant information quickly and easily
* Attention to detail and take pride in your work
* Excellent organisational and time management skills, with the ability to prioritise
* Able to work in a fast-paced environment – FMCG preferred
* Strong commercial awareness and business acumen
* Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
* Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
What We Offer
* Competitive salary with overtime opportunities
* Company pension scheme
* Ongoing training and development
* Stable employment within a growing business
* Supportive team environment
* Possible further education within the company provided scheme
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