At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognised brands of food, beverage, foodservice, household, personal care and pet products.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
JOB PURPOSE
The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business always provides a high level of customer service.
SPECIFIC RESPONSIBILITIES
* Prepare orders to enable the most efficient and economical utilisation of materials and machinery
* Ensure all orders are released in time to meet customer due dates
* Create order acknowledgements for new orders
* Communicate with assigned customers effectively, always striving to exceed customer expectations
* Manage artwork and repro requests
* Ensuring all orders are correctly priced
* Collating origination, trial and storage costs
* Submit & gain approval on artworks, ensuring costs are charged back to customers origin
* Produce weekly stock reports; arrange invoice and disposal of aged stock
* Ensure prompt and accurate filing and archiving of all customer orders ad correspondence
* To ensure and maintain the departments targets and KPI’s are achieved
* Always maintain a professional manner
* Provide information in a concise and timely manner, to both customers and senior management
* Advise customers of current lead times and advise of any issues regarding due dates
* Communicate with internal and external departments to ensure customer requests are met, including requesting quotes from the commercial department
* Organising samples
* Grow product knowledge both through regular product training and from working alongside sales team
* Take on any additional ad hoc tasks as and when required
SKILLS/QUALS
* Excellent customer facing skills
* Excellent telephone manner and communication skills both written and verbal.
* Highly organised
* An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
* Ability to work under pressure to deliver a high standard of service
* Able to multitask - Essential
* Self-Motivated and the ability to motivate others
* Process relevant information quickly and easily
* Attention to detail and take pride in your work
* Excellent organisational and time management skills, with the ability to prioritise
* Able to work in a fast-paced environment – FMCG preferred
* Strong commercial awareness and business acumen
* Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
* Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
INTERPERSONAL SKILLS
* Highly responsible, reliable and flexible with a strong work ethic
* Ability to work in a fast-paced environment
* Able to effectively prioritise and adapt to a varied and changeable workload
* Punctual, presentable and with good attendance
* Reliable
* Sense of urgency
* Energy and drive
* Analytical thinking
* Results focussed
* Positive attitude and commitment
* Ability to establish and maintain effective working relationships
* Ability to influence others and generate new ideas
* Effective problem-solving and decision making
* Forward thinking, innovative and able to see the ‘bigger picture’
Why Join Us?
* Innovative Environment: Be part of a team that values creativity and innovation.
* Professional Growth: Opportunities for continuous learning and career development.
* Collaborative Culture: Work with a supportive and dynamic team.
* Impactful Work: Make a real difference in our organization and beyond.
Ready to take your career to the next level? Apply now and become a key player in our success story!