Responsibilities
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions when products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes handling customer queries, processing orders and helping to load the vans for Home Delivery Drivers
* Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help
* Build great knowledge about products, services and promotions to help provide recommendations
* Working flexibly across the store as required
* Happy with early morning starts (most shifts start at 4am) and working in a fast-paced, physical and high-energy environment, often on your own but also thrive as part of a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced, physical and high-energy environment, using initiative to solve problems and taking responsibility for owning tasks
* Always ready to work flexibly and productively to a high standard across the store — fully trained in a variety of skills, with opportunities to learn, develop and try new things
* Comfortable learning to use new digital tools and technology, and able to move shopping containers up to 15 kg
* Have great attention to detail, keeping the store clean and clutter-free, always looking to create the best shopping experience for our customers
Benefits
* Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5am (where applicable)
* Discount card – 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
* Free food and hot drinks – provided for colleagues in all our stores
* Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave
* Pension – we'll match between 4-7.5% of your pension contributions
* Sainsbury's share schemes – buy Sainsbury's shares at discounted prices
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme with confidential support and guidance
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. Our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teams. We are proud to offer development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We also celebrate diversity through initiatives and events, fostering a culture of inclusion and respect.
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