Property Coordinator - Fixed-Term Contract (9-Month Maternity Cover)
Location: Hybrid, Birmingham, Sutton Coldfield
Hours: 38.75 hours per week
Reporting to: Head of Property Services & Procurement
Salary: £27,000 per annum
At Dignity, we are proud to support families and communities across the UK with care, professionalism and compassion. Our property and facilities teams play a vital role in ensuring our sites remain safe, well‑maintained and operationally effective for colleagues, families and visitors.
The Role
As Property Coordinator, you will act as a key first point of contact for sites, managing facilities requests and coordinating maintenance activities from initial logging through to completion. You will work closely with internal teams and external contractors to ensure maintenance and compliance activity is delivered efficiently, supporting safe and well‑maintained environments across Dignity’s estate. Your role will involve balancing operational priorities, coordinating contractors and ensuring clear communication with stakeholders at every stage.
Key Responsibilities
Helpdesk & Job Coordination
* Act as the first point of contact for facilities queries via phone, shared inboxes and the FM system.
* Log and triage maintenance requests accurately within the facilities management system.
* Manage a high volume of reactive and planned jobs, ensuring requests are progressed and completed within agreed SLAs.
* Provide regular updates to site teams and ensure issues are resolved efficiently.
Contractor & Supplier Coordination
* Liaise with contractors to organise works, challenge delays, and ensure service standards are met.
* Track quotes, works in progress and outstanding tasks.
* Support monitoring of contractor performance and service delivery.
Compliance & Safety Support
* Schedule and track statutory inspections and planned maintenance activities.
* Ensure compliance documentation, certificates and remedial actions are recorded accurately.
* Escalate compliance risks, recurring defects or potential safety concerns.
Administration & Systems
* Maintain accurate records across property systems, trackers and shared databases.
* Support the production of weekly and monthly helpdesk and performance reports.
* Identify opportunities to improve processes and working practices.
Stakeholder Support
* Build strong relationships with site teams and understand operational requirements.
* Communicate clearly and empathetically, particularly when supporting colleagues in sensitive environments.
* Provide professional support to the wider Property and Facilities team.
About You
We’re looking for someone who combines organisation, customer service and problem‑solving skills with the ability to manage multiple requests in a fast‑moving operational environment. You will likely bring:
* Experience working in facilities, helpdesk, property coordination or operational support roles.
* Experience managing high volumes of work within SLA‑driven environments.
* Strong contractor coordination and stakeholder communication skills.
* Good organisational skills with the ability to manage multiple priorities.
* Confidence using IT systems and producing accurate records and reports.
Experience supporting compliance processes or working in regulated environments such as healthcare or bereavement services would be advantageous.
Skills & Technical Knowledge
* Strong IT skills, including Outlook, Excel, Teams and Word.
* Experience using facilities management systems (such as Expansive) is desirable.
* Understanding of basic compliance areas such as fire, water and electrical safety is beneficial.
Why Join Dignity?
At Dignity, our values guide everything we do. We are committed to creating environments where colleagues feel supported and where families receive services delivered with care and respect. Joining our Property Services team means playing an important role in maintaining safe, compliant and dignified environments across our estate, helping ensure our facilities support the vital services we provide.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
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