You will be responsible for implementing comprehensive training programs to ensure a successful rollout of S4/o9 across the region, collaborating closely with project leadership, regional delivery teams and local BU leaders.
Responsibilities
* Act as the primary advisor to Regional Leadership on the capability track of the S4/o9 transformation.
* Collaborate with BU Leaders and Change Management Leads to integrate training into the broader cultural shift, ensuring technical proficiency is matched by mindset and WOW adoption.
* Proactively identify regional risks and knowledge gaps presenting readiness risks, and propose mitigation strategies to BU and Change Teams.
* Lead training-related activities for the Region Deployment Team, Key Users, SMEs and End Users.
* Align BUs in the region to the program training strategy, training curriculum and training governance.
* Identify and implement training readiness and effectiveness criteria.
* Ensure all training material is fit for purpose (e.g., local nuances to the planning model, languages, etc.).
* Implement a 'train the trainer' approach to equip select individuals in the region to independently deliver training.
* Partner with MDS and SMEs to ensure a training environment with usable data is available to create training materials and deliver training.
* Partner with the BUs to create a training schedule for the region that covers all impacted individuals.
* Report training attendance and training effectiveness.
* Utilize Digital Adoption Platforms such as WalkMe to drive user engagement and system proficiency.
* Manage end-to-end training delivery within complex, global environments.
* Conduct thorough Training Needs Analysis (TNA) to identify skill gaps and design targeted learning interventions.
Qualifications
* 8+ years of experience leading large-scale, cross-functional L&D, Capability or Transformation programs.
* Demonstrated success in managing the people side of implementations across multi-country or multi-function projects.
* Leadership presence with the ability to negotiate training requirements against competing business priorities.
* Experience using data-driven insights to assess resistance.
* Experience designing and delivering region-wide training programs.
* Excellent communication and interpersonal skills, with the ability to engage and train diverse audiences.
* Proficiency in learning management systems (LMS) and e-learning rapid development tools (e.g., WorkDay, VILT).
* Ability to handle complexity and work across different geographies and cultures with internal and external stakeholders.
* Experience with system implementation is highly preferred.
* Bachelor’s degree in business administration, human resources management, communications, or relevant experience.
* Change management certification is preferred.
* Proven ability to collaborate, communicate, influence effectively, and remain resilient while dealing with ambiguity.
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