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D365 Customer Engagement Functional Consultant, Newcastle upon Tyne
Client: Avanade
Location: Newcastle upon Tyne, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 7aed0c32b505
Job Views: 4
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for you to pursue, leading to your unique version of success.
As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. This role provides hands-on experience with client projects, focusing on personal development, training, and mentoring in both technology and consulting skills.
Key Responsibilities include:
* Supporting senior consultants in understanding client needs and translating them into functional requirements.
* Assisting in designing and implementing D365 CE solutions across various modules.
* Participating in workshops, requirement gathering, and stakeholder discussions.
* Helping configure and customise D365 CE applications under guidance.
* Collaborating with technical teams to ensure successful delivery.
* Conducting system testing, assisting with user training, and supporting change management.
* Troubleshooting basic issues and providing post-implementation support.
* Staying updated with Microsoft Dynamics 365 and Power Platform trends.
Candidate Requirements:
* Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM solutions.
* Basic understanding of Microsoft Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
* Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
* Strong analytical and problem-solving skills.
* Willingness to learn and develop technical and consulting skills.
* Good communication and stakeholder engagement abilities.
* Knowledge of data migration, integration, or reporting tools is beneficial.
* Microsoft certifications (or willingness to obtain them) are advantageous.
This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customise D365 CE applications.
Benefits of Working at Avanade:
* Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with extensive training and paid certifications.
* Access to technical and skilled resources globally.
* Dedicated career advisor for your growth.
* Engaged and supportive coworkers.
Find out more about our benefits: Employee Benefits at Avanade
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