We’re looking for a proactive and technically strong 2nd Line IT Support Technician to join our IT Services team. This is a hands-on role that goes beyond traditional support, offering the opportunity to work closely with the Director of Data & IT on technology delivery, system improvements, and security initiatives. If you’re passionate about IT and colleague experience, this is your opportunity to join a values-driven organisation where your work truly matters. At Hesley Group, we put people first. We’re committed to always being the best we can be, setting high standards and striving for excellence in everything we do. What you’ll be doing You’ll act as a key escalation point for complex technical issues while also contributing directly to projects, solution design, and the rollout of new technologies—particularly across Microsoft 365 and related platforms. The role will include some travel to other sites in Yorkshire and Lincolnshire so you will need a driving licence and access to a vehicle. This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a real impact on how IT services support the wider organisation. Providing 2nd / 3rd line technical support for complex incidents Supporting the planning, testing and deployment of new technologies Owning the technical delivery of IT projects including documentation Administering Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune, Azure AD) Implementing security controls including MFA and Conditional Access Identifying opportunities to automate and improve IT processes Supporting governance and compliance activities (Cyber Essentials Plus, ISO 27001) Mentoring 1st Line IT staff and apprentices where appropriate About You Essential Experience in a 2nd Line IT Support or Systems Engineer role Strong Microsoft 365 administration experience Windows Server and Active Directory (on-prem and hybrid) Endpoint management using Intune and Autopilot Security knowledge including Defender, MFA and Conditional Access Networking fundamentals (DNS, DHCP, VPNs, firewalls) Strong communication and problem-solving skills Desirable Experience in regulated or compliance-driven environments PowerShell or automation experience Familiarity with Cyber Essentials Plus or ISO 27001 Microsoft 365 or Azure certifications About Us Supportive, collaborative and values-driven organisation Real opportunities for professional growth and development 30 days holiday Pension scheme Ongoing training and development to help you grow Cycle to Work scheme and retail discounts Electric car scheme Employee Assistance Programme. Our Commitment to Inclusion We celebrate diversity and are committed to creating an inclusive culture where everyone feels valued. We welcome applications from all backgrounds and communities because we know that different perspectives make us stronger. Hesley Group are proud to be a Living Wage Employer, ensuring every one of our colleagues is paid at least the real living wage, reflecting the true cost of living. It’s our commitment to fairness, a recognition of skill and a heartfelt thank you to the incredible people who make what we do possible.