Job Description
AllServiceOne is a forward-thinking after sales division of Wrightbus, dedicated to revolutionizing public transportation with environmentally friendly technology. Our mission is to provide efficient, sustainable, and innovative solutions to reduce our carbon footprint. AllServiceOne supports Wrightbus as the fastest growing manufacturing company in Europe.
We are therefore recruitingMobile Support Engineersfor theLondon, Midlands, Manchester, South of England, Scotland and Ireland. You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner. You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.
The Role:
Ensure root cause failure details are efficiently, estimate retail repairs, diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
Provide on the ground technical support to our customer, undertake warranty / campaign repairs as per Wrightbus work instruction, ensure all warranty return parts are correctly labelled and returned, make certain that customer vehicle repairs are undertaken and controlled.
Proactively promote and sell services and parts to customers, acting as the interface between the Regional Service Manager and the customer works...