About
We are Red Mosquito Ltd, IT support specialists and managed service providers based in Glasgow. We are recruiting for a Trainee IT Support Engineer to join our team.
Location
Glasgow, G33 4EN
Salary
Circa £TBA + Benefits
Contract
Full time, Permanent
Benefits
* Flexible Working
* Online learning
* Competitive salary with annual pay progression
* Birthdays off
* Free parking
* Cash bonus schemes
Company Overview
Red Mosquito provides high-quality IT services across the UK, supporting SMEs with infrastructure, hardware, and software support via phone, remote access, and on-site visits. We offer training and development opportunities for career growth.
Role Responsibilities
1. Daily maintenance and monitoring of key systems
2. Imaging and preconfiguring desktops and laptops
3. Internal auditing, processing new equipment, and repairs
4. Supporting the service desk team with technical support across various technologies
5. Maintaining high customer service standards for support incidents and projects
6. Updating and maintaining ticketing systems, documentation, and SLAs
Candidate Requirements
* Good understanding of IT technologies and software configurations
* Ability to troubleshoot, diagnose, and resolve hardware and software issues
* Flexibility to work out of hours as needed
* Strong team player with ability to thrive in a fast-paced environment
* Excellent communication skills, both written and spoken English
Additional Skills (Nice-to-Have)
* Hardware knowledge
Work Experience
* Desktop Support
* Systems Administrator
Location Note
Stepps, Scotland
Languages
* English
If you believe you have the skills and experience for this role, please apply today! No agencies, please.
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