Lifetime Service Centre - Craftsperson
Rookery Factory, Chilcompton
Lifetime Service Centre (Factory Floor) / Fixed Term Contract / On-site
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception. In 2024, we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.
If these are values you share, we would love you to join our team.
The Role:
Craftspeople work individually or as part of a team to repair and refurbish customer's leather goods. They should ensure the highest quality standards are achieved while making sure the department is efficient and the work runs smoothly. This is a Fixed Term Contract position.
Duties & Responsibilities:
1. Follow instructions and monitor work practices to ensure that our products are refurbished to the agreed specifications.
2. Adhere to quality procedures following our quality guidelines.
3. Operate equipment and machinery responsibly, in line with the Health & Safety policy.
4. Scan work in and out of appropriate areas.
5. Maintain a clean and safe work environment.
6. Carry out specific production duties as and when required.
7. Be willing and able to be trained in all required skills to repair products.
8. Be willing to assist in other areas of the department and learn new skills.
9. Achieve turnaround targets and be reactive and positive to change.
Team:
1. Participate in team meetings.
2. Work collaboratively with all key stakeholders.
Culture:
− Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
− Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
− Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
− As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the business’s ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture, and Circularity. Promote a greener, more sustainable future.
− Support fostering an environment where diversity is embraced and all individuals feel valued, respected, and included. Promote equity, empathy, and understanding within internal and external communities.
Skills & Experience required:
1. Able to identify problems both broadly and in-depth and plan accordingly, with the ability to work collaboratively with cross-functional departments to solve problems.
2. Displays excellent attention to detail.
3. Enjoys being part of a team.
4. Displays a high level of functional expertise in own field and constantly updates knowledge to ensure relevance (e.g., QC knowledge of Mulberry products and materials).
5. Proven ability to understand, analyze, and repair faults, sharing findings with relevant stakeholders.
6. Able to keep calm under pressure and maintain a friendly, positive attitude.
7. Desire to learn and understand all areas of the Lifetime Service Centre.
What we can do for you:
* Product allowance
* Additional Day Off for your Birthday!
* Enviable staff discount and exclusive access to staff sales
* Pension Contributions & Life Assurance
* Onsite gym (London office)
* Fresh fruit every day
* Training and development opportunities
* Two paid volunteering days per year
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