Head Housekeeper
📍 Telford | 🏨 Single-Site Hotel
💷 £30,742 per annum
🕒 40 hours per week | 5 days out of 7
✨ About the Role
An exciting opportunity has arisen for an experienced Head Housekeeper to lead operations at a busy hotel site in Telford. This is a hands-on leadership role, ideal for someone who thrives on delivering high standards, building strong teams, and driving continuous improvement.
🔑 What You'll Be Doing
Leading, motivating, and developing a high-performing housekeeping team
Managing day-to-day operations including linen, stock, equipment, and workflows
Ensuring excellent cleanliness standards through regular room inspections
Maintaining health & safety compliance at all times
Building strong, professional relationships with clients
Monitoring performance, managing budgets, and driving cost efficiencies
Recruiting, training, and coaching team members to reach their full potential
Supporting business growth through reporting, meetings, and site expertise
✅ What We're Looking For
Proven experience in a senior housekeeping role within a hotel environment
Strong leadership skills with a track record of managing teams
Confident communicator with good IT skills
Experience managing budgets, KPIs, and operational performance
Solid understanding of health & safety regulations
A calm, solutions-focused approach with the ability to work under pressure
⭐ Desirable (Not Essential)
Knowledge of HR processes, recruitment, and workforce planning
Experience using housekeeping or operational management systems
Flexibility to support other sites when needed
💡 The Right Person Will Be
Honest, reliable, and professional
A positive team player who leads by example
Passionate about developing others
Focused on continuous improvement and high standards
🎁 What's in It for You?
📈 Career development and progression opportunities
🏥 Private medical insurance
🎓 Full training and ongoing support
💰 Early access to a portion of earned wages
🧠 Wellbeing support & confidential mental health assistance
🌴 5.6 weeks' holiday (pro rata)
💼 Workplace pension scheme (subject to eligibility)
❤️ Life insurance after qualifying periodIf you're a motivated housekeeping professional ready to take the next step in your career, this is a fantastic opportunity to make a real impact