Customer Service Advisor - Orpington
We are seeking a motivated and customer-focused Customer Service Advisor to join our client's growing and dynamic team. This is an exciting opportunity to be part of a fast-paced organisation where they pride themselves on deliverying an outstanding customer experience. As a Customer Service Advisor, you will be responsible for providing professional and efficient support to customers via telephone, email, live chat and written correspondence.
Responsibilities:
* Provisioning orders from initial placement through to completion.
* Managing and responding to customer communications across mulitple channels.
* Providing 1st line support for all customer enquiries.
* Arranging, organsing and overseeing couriers.
* Managing order delays and customer expectations.
* Handling billing queries, invoice analysis and taking payments.
* Maintaining and updating customer databases.
* Managing mailboxes and ensuring timely response.
* Investigating and resolving customer concerns through to resolution.
* Supporting processes such as BACS payments, Direct Debits, invoicing, debt management and suspensions.
We are looking for someone with a strong telephone manner who is eager to learn, highly organised with excellent attention to detail and with outstanding interpersonal skills. The ideal candidate will have previous experience in a customer service or office-based role with an understanding of customer service principles and practices.
Benefits:
* Ongoing training & development
* Pension scheme
* 20 days annual leave plus bank holidays
* Healthcare cash plan (following qualifying period)
* Employee Assistance Programme
If you are enthusiastic about deliverying excellent customer service and thrive in a fast-paced environment, we would love to hear from you. Apply today and join a supportive and growing team.
To apply for this position, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.
Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures