Responsibilities
1. Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
2. Achieve high standards of quality, efficiency, and productivity,
3. Build and maintain relationships through the delivery of customer requests within timeliness standards set.
4. Take personal responsibility for meeting deadlines and resolving customer concerns.
5. Contribute to a positive team culture.
6. Demonstrate adherence to customer focus and conduct policy.
7. Demonstrate flexibility and collaboration towards meeting customer and business needs.
Experience & Personal Attributes
8. Customer centric mind set and experience of working in customer services.
9. Ability to work to a set of policies and standards.
10. Demonstrate a flexible approach towards changing business needs.
11. Professional
12. Maths and English GCSE grade C+ are essential for this role
About Us
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class oues and experiences.
A member of MUFG, a global financial group, we help manage regulatoryplexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our peoplebined with scalable technology, digital connectivity and data insights.
About the Team
Our MUFG Retirement Solutions divisionbines its proprietary technology, process and people to deliver aprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors includingernment, industry, retail and corporate.
By apanying our core member and employer administration with a full range of value-added services, we offer the mostprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client oues, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required toplete background screening prior tomencement of employment. Job ID 300001979209723