Annual wage £12,979.20 to £23,200.32 Bonus structure in place for monthly turnover: 100% staff will receive £75 75% staff will receive £50 Belo 75% staff will receive £25 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Thursday, 8.30am - 5.00pm (smart wear) Friday, 8.30am - 4.00pm (dress down on Friday) Half Hour lunch break Total hours per week: 39.0 Expected duration 18 Months Possible start date 10 Jun 2024 Date posted 3 days ago Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000252179 Positions 1 available What you will do in your working day Act as a liaison between clients/customers, coordinating schedules, appointments, and ensure the delivery of high-quality services Scheduling and Rostering: Manage the scheduling and rostering of staff, ensuring appropriate allocation of resources to meet client needs and preferences Communication: Facilitate effective communication between clients, staff, professionals, and other stakeholders to ensure seamless coordination of services Record Keeping: Maintain accurate and up-to-date records, including client information, scheduling details, and communication logs, using electronic systems or databases Compliance: Ensure compliance with relevant regulations, policies, and procedures governing the provision of care services, including safeguarding and data protection requirements. Problem Solving: Identify and address any issues or challenges related to business coordination promptly, working collaboratively with stakeholders to find effective solutions Training and Development: Participate in training and development activities to enhance knowledge and skills related to care coordination, client management, and administrative tasks. Team Collaboration: Collaborate with other members of the team, including managers, customers, and administrative staff, to ensure cohesive and efficient service delivery The training you will be getting Business Administrator Level 3 Apprenticeship Standard: What you will learn: Skills: IT Record and document production Decision-making Interpersonal skills Communications Quality Planning and organisation Project management Knowledge: The organisation Value of skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors Behaviours: Professionalism Personal qualities Managing performance Adaptability Responsibility How you will be assessed: End Point Assessment involves three elements: Knowledge Test – 60 minutes, including 50 equally weighted multi-choice questions with four possible answers for each Portfolio-based Interview - 30-45 minutes and scored out of 100 by the Independent End Point Assessor Project Presentation – the apprentice delivers a presentation to the End Point Assessor on a project they have completed or a process they have improved The presentation lasts 10-15 minutes, with a further 10-15 minutes for a question and answer session The presentation is marked out of 100. The project is undertaken from month nine of the apprenticeship and should be completed prior to End Point Assessment being triggered Marks are allocated in the following proportions: Knowledge Test – 20% Portfolio Interview – 40% Project Presentation – 40% What to expect at the end of your apprenticeship We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success Requirements and prospects Desired skills and personal qualities Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Flexibility, confidentiality, Customer Service, Computer Literacy Qualifications GCSE or equivalent English (Grade 9-4 (C-A)) Essential GCSE or equivalent Maths (Grade 9-4 (C-A)) Essential Things to consider Driver needed due to commuting Staff discount is available On site parking is available Canteen on site